Toro Cigar Company Frequently Asked Questions

Frequently Asked Questions

Q:  Do you offer FREE shipping? 
A:  YES.  We offer free shipping on any order over $99.00.  Shipping Policy.

Q:  Can I return items?
A:  YES.  We offer a money back guarantee on all cigars. Return Policy.

Q:  Do you have a customer loyalty program?
A:  YES.  You earn points for every dollar you spend with us!

Q:  Do you offer advice on product selection?
A:  YES.  We have a very experienced staff of cigar smokers and cigar sommelier’s that can help you select the perfect cigar for any occasion, or as a gift for the cigar smoker in your life.

Q:  Can I contact you if I have questions or concerns about my order?
A:  YES.  You can contact us several ways (email, phone, website form, or social media).  Contact us.

Q:  Are the founders really US Military Veterans?
A:  YES.  Well one of them is.  Mike Glover is a US Navy Veteran who served honorably for 10 years (‘86-’96).  He served on two surface ships (USS Harry E Yarnell CG-17, and the USS McCandless FF-1084) before rotating to shore duty as a Military Police/Law Enforcement Specialist.  Ken Thompson did not serve, but is a staunch military and first responder supporter.  

Q:  Are you on Social Media?
A:  YES.  We have a very active and well monitored Instagram account that you can follow for the most uptodate sales, specials, and cigar information.  Toro Cigar Company Instagram

Q:  Do you have an Affiliate program?
A:  YES.  If you are interested in being an affiliate marketer for Toro Cigar Company, please contact us to learn more.  Our affiliates earn GREAT commissions for every referral purchase in the form of store credit.  Contact us.

Q:  Are your cigars stored properly to ensure freshness?
A:  YES.  We have a professionally built, 1200 sqft humidor that is meticulously maintained and kept up with to hold all of our premium cigar inventory.  

Q:  Do you ship with Boveda packs to ensure my order stays fresh?
A:  YES.  We are an authorized Boveda retail outlet and ship every order properly sealed and with a new Boveda humidity control packet. 

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